All Staff Training

Garage and Pits Division

Gates Division

Outside Lots Division

Special Assignments Division

Stands and Mounds Division

Suites Division

Traffic Division

Transportation Division

Videos

Medical Incident

What to Wear

Bad Weather

Fan Incident

Emergency Action

IN CASE OF AN EMERGENCY

• In emergency situations, your own personal safety is your biggest priority. Take care of yourself first
• Follow the direction of Pagoda Command, your supervisor, and public safety officials
• Encourage guests to remain calm and direct them to follow the instructions from public safety in an orderly manner
• Clear areas for First Responders and take direction from public safety
• Discourage guests from taking pictures or interfering with First Responders

PAGODA COMMAND

Representatives from each operational division will be stationed in the Pagoda Command Event Center to answer questions or address concerns on all event days. All staff may call 317-492-5500 and press 5 to speak to a representative. For urgent or emergency matters, staff may also call 317-492-5600 for quicker access to a representative.

SUSPICIOUS ACTIVITY

• It is everyone’s responsibility to report suspicious activity to ensure that our venue is safe for all staff and guests. Report strange and suspicious activity to either your supervisor or Pagoda Command
• Suspicious activity can include:
  • Unattended coolers, backpacks, purses, or bags
  • Unapproved drones
  • Individuals wearing out-of-season clothing such as bulky coats or jackets
  • Individuals asking detailed questions about security and/or taking excessive photos

WEATHER POLICY

• Pagoda Command works closely with the National Weather Service to monitor the weather and give advance warning of impending storms
• Staff will receive direction from Pagoda Command on when to seek shelter. Do not abandon post until directed unless you are concerned about your safety
• Encourage our guests to have and implement their “Personal Safety Plan”. Advance warning will also be given to guests through video boards and PA.

First Aid

IU HEALTH MEDICAL CENTER

Located near the garage area in Turn 1, this is the infield hospital used for both competitors, employees, and guests. It is a Level 1 Trauma Center and is the first stop for most medical emergencies at IMS.

FIRST AID STATIONS

There are 13 First Aid stations around IMS. Refer to the map on the inside of this guide and these stations are designated with a red cross in a circle. Familiarize yourself with the closest station to your work location.

FIRST AID PROTOCOLS

• Ensure that the area is safe before approaching the person requiring attention
• Contact 911 or call Pagoda Command at 317-492-5500 and press 5 to talk to a representative and be descriptive of the nature of the incident and where you are located. The more information you can provide, the better.
• After contacting emergency services, contact your supervisor and inform them of the situation
• Stay with the person requiring attention until medical personnel arrive. Utilize the red cross on the back of this guide to mark your location for medical personnel
• Do not provide medical attention yourself unless the situation becomes life-threatening

ADA Basic Tips

• Be proactive, find reasonable accommodations, and be a creative problem solver.
• When offering assistance, wait until the offer is accepted. Then listen to or ask for instructions.
• Use first-person language. Reference the person first and then the disability, such as a “person with a disability”, “fan with a disability”, “guest with a disability”, etc.
• Avoid using outdated language such as “handicap,” “crippled” or “paralytic”.
• When the guest requests shuttle assistance, identify whether the guest needs a wheelchair accessible shuttle or if a non-wheelchair shuttle meets the needs.
• ADA Seating: Paddock, Tower Terrace (Sec 41-44), North Vista (Sec 2 1-57), Northeast Vista (Sec 25-38), Pit Road Terrace, South Terrace, A & B Penthouse platform, Paddock Penthouse platform
• Access Shuttle Service (no charge, no tipping please)
• Golf carts are utilized during major event days at IMS to assist disabled guests, free of charge, to certain destinations throughout the property.
• Golf carts with wheelchair ramps are available.
• Never question a disability.
• Service animals are allowed, emotional support animals are not.