Digital Tickets Frequently Asked Questions

Racing Capital of the World

What is mobile entry?

Through the IMS mobile app or, you can access and manage your mobile tickets for easy entry at the gates.

How do I get the IMS mobile app?

The free IMS mobile app (available for Apple or Android) can be downloaded from your mobile app store. Search for Indianapolis Motor Speedway.

View your ticket on IMS App

Do I have to download the IMS mobile app to access my mobile tickets?

While the IMS mobile app provides the easiest and most convenient solution to access your mobile tickets, you can always access your tickets by logging into your account at while on your mobile device.

Who can use mobile entry?

Mobile ticket entry use is for customers who select "digital tickets" as the delivery method during the purchase check out process.

What are the benefits of mobile entry?

Mobile ticketing is the safest, flexible and most convenient way to manage your tickets.

Mobile tickets provide:
  • Quick and easy entry to the venue using your smartphone.
  • The ability to manage and transfer your tickets at any time.
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets.

I did not receive the email for the mobile tickets I ordered. What do I do?

Digital tickets will be available closer to the event weekend. You will receive an email from IMS when your digital ticket(s) are ready to access. It takes approximately 30 minutes for the link to arrive at the provided email address. Please check your spam or junk folder if the email cannot be located in your inbox. If the email address was submitted incorrectly, you will not receive the email to access your mobile tickets. You can log in to your online account to verify the provided email address.

I can’t view my mobile tickets. What do I do?

Please check your web browser. If you do not have cookies enabled or your web browser version is outdated, this could affect your ability to view your mobile tickets. You can also try a different web browser. Nearly all issues related to this can be resolved by updating your browser.

Can I have multiple tickets on a single phone?

Yes! Once you select your event, you will be able to swipe left and right through your available tickets.

How far in advance can I access my digital tickets?

Digital tickets will be available closer to the event weekend. You will receive an email from IMS when your digital ticket(s) are ready to access.

Can I purchase a digital parking pass?

Yes, digital parking is available for purchase. You will receive an email from IMS when your digital parking is ready to access. Your digital parking pass can be accessed from your online account and may be scanned via your smartphone upon entry to the parking lot.

Can I show you my ticket on my smartphone?

Yes, mobile tickets can be scanned via your smartphone.

I ordered tickets, but I cannot locate my mobile tickets or email. What should I do?

If you purchased the tickets using guest checkout, you must login with the temporary account information provided in your email order confirmation. After your transaction, you will receive two emails, including a temporary username and password. Please use that information to access your mobile tickets.

What if I need assistance accessing and using my mobile tickets leading up to and on race/event day?

Please contact the Indianapolis Motor Speedway Ticket Office Monday through Friday from 9 a.m.-5 p.m. (office hours extended during events) at 1-800-822-4639 or 317-492-6700, or you can email the office at for assistance.

What is the cost for managing tickets online?

Managing tickets online is free. There are no costs to view or transfer your IMS mobile tickets.

How do I manage my tickets if I am having issues with the IMS app?

You can always access and manage your tickets via your smartphone’s browser by going to and logging into your online IMS account.