Ticket Office Policies
Any person, regardless of age, must have a reserved seat ticket for admittance to seating areas.
Children 15 and Under
Children 15 and under will receive free General Admission to select IMS events when accompanied by an adult General Admission ticket holder. All children, regardless of age, MUST hold a reserved seat ticket to access the grandstands on Race Day, where applicable.
Upgrade Delivery Option
Premium Shipping is available for orders in the United States as an option for $25 USD per order, in addition to the $9 USD per order ($9 USD during renewals) processing fee for customers who wish to have tracking for their orders. Tracking information will be provided via email once the tickets have shipped from the IMS Ticket Office.
Ticket Reprinting and Product Replacement Fee
Remember that event tickets/products should be treated like cash. If your tickets/products are lost or left at home, IMS Ticket Office will reissue replacements for a $5-per-item replacement fee once the original order has been confirmed.* Tickets/products can only be deemed lost by the person who is listed on the account as the original purchaser with a valid ID. Original tickets/products will be voided and cancelled.
*There is no guarantee that replacements will be granted. IMS reserves the right to refuse the replacement and reprinting of lost tickets/products at their discretion.
IMS Account Credit Policy
All tickets and other products purchased from the IMS Ticket Office are final sales, made on a no-refund, no-exchange basis. There may, however, be circumstances when a credit (hereinafter a “Credit”) will be issued to the holder of an IMS Ticket Account. The circumstances under which a Credit may be issued, and the amount of each such Credit, will be determined by the IMS Ticket Office in its sole discretion. A Credit may be used only to purchase tickets or other products from the IMS Ticket Office. Credits are not transferable to other Ticket Accounts or otherwise. All Credits expire three (3) years from the date the Credit is issued.
IMS Ticket/Product Cancellation Policy
IMS Ticket Office has sole discretion to cancel any ticket/product order submitted without full payment or valid credit card information.
Handling and Service Fees
Products purchased from IMS are subject to a per order handling fee and a per product service fee. Product renewals are only subject to a per order handling fee. The amount of these fees varies depending on the event and other factors. All products are subject to any applicable federal, state and local sales taxes.