104^th Running Plan Ahead Guide

This August we will come together as one community – as we have countless times before – to successfully hold a world-class event in our city: the 104th Running of the Indianapolis 500® presented by Gainbridge.

Below you will find an outline of all the key measures the Indianapolis Motor Speedway is taking at this year’s events to protect fans, participants, workforce and the broader community. These measures and the associated event plan have been developed in consultation with health experts and city/state officials.

These measures will make a big difference, but ultimately our success will depend on each individual community member showing respect for one another and making smart, safe and healthy decisions.

Be Smart

If you’re sick or at risk, stay home.
Use provided masks and hand sanitizer.
Adhere to spacing designations at ingress and in restrooms, concession stands and retail locations.
Follow all health and safety protocols.

Be Safe

Wear a mask or face covering at all times.
Wash or sanitize your hands often.
Maintain physical distance between yourself and others.

Be Prepared

Download the IMS Mobile App and/or check IMS.com/PlanAhead for the latest information.
Plan your route - know where you’re parking, where you're entering the venue and where you’re sitting in advance.
Be patient and adhere to physical distancing requirements at gates, restrooms, concession and merchandise stands, and elsewhere throughout the venue.

What You Need to Know

25% Venue Capacity

Race day’s crowd will be approximately 25% of venue capacity to enable physical distancing and minimize congestion.

Entry Screening

All Individuals will be temperature screened prior to entry with a contactless thermometer, and those with a fever or experiencing COVID-like symptoms will not be allowed to enter the venue.

Face Coverings

IMS will provide all individuals entering the venue with a complimentary mask. Masks or face coverings will be required throughout the facility.

Hand Hygiene

IMS will provide all individuals entering the venue with a complimentary individual hand sanitizer. Fans will be encouraged to regularly wash or sanitize their hands.

Physical Distancing

Fans will be required to sit only in their seats, which have been assigned to allow for physical distancing. Distancing will also be enforced thoughout the venue.

Cleaning and Sanitation

The venue will be cleaned, sanitized and disinfected regularly, with frequent cleaning of high-traffic areas and surfaces throughout the day.

Enhanced Access Restrictions

Access to garages, pits and other operational areas will be reduced and enforced.

Concessions and Merchandise

Indoor locations will be minimized, distancing enforced in queues, and touchless transactions encouraged whenever possible.

Communication and Signage

Fans and stakeholders will receive frequent advance communications outlining policies/procedures, encouraging thoughtful planning and advising those who are sick or at risk to stay home. On-site signage and PA announcements will reinforce health and safety messaging throughout the event.

Plan Ahead: Indianapolis 500

Fans attending the 104th Running of the Indianapolis 500 presented by Gainbridge and any other days at the Indianapolis Motor Speedway in August are encouraged to Plan Ahead before visiting the racetrack. This Plan Ahead guide will help race fans prepare for a smart, safe and healthy trip to the Racing Capital of the World with up-to-date information about parking, directions, gate regulations, points of entry and much more available for race fans before they visit.

Events Cancelled

All Race Weekend Concert Events
(Carb Day, Legends Day, Snake Pit)
All Legends Day Programming:
(Drivers Meeting, Autograph Sessions, Pin Distribution, Memorabilia Show)
All 500 Festival Live Events and REV Indy

Activities Eliminated

Infield Camping, Glamping and Tiny Houses
IMS Fan Midway
Autograph Sessions and Meet & Greets

Indy 500 Event Schedule

Tues., Aug.11 Indianapolis 500 Practice
Wed., Aug.12 Indianapolis 500 Practice
Thurs., Aug.13 Indianapolis 500 Practice
Fri., Aug.14 Indianapolis 500 Practice
Sat., Aug.15 Crown Royal Armed Forces Qualifying
Sun., Aug.16 Crown Royal Armed Forces Qualifying
Fri., Aug.21 Miller Lite Carb Day
Sun., Aug.23 Indianapolis 500 Presented by Gainbridge

Download the New IMS Mobile App

Be prepared for your trip to the Racing Capital of the World with the new and improved IMS Mobile App!
Features include:

Latest News and Event Alerts
Digital Tickets
Interactive Maps
Custom Schedules
Test Your Knowledge

Frequently Asked Questions

Tickets Attendance Schedule

I have already received my 2020 Indy 500 Race Day tickets. Are those valid on Aug. 23 or do I need a new ticket?

New Indy 500 Race Day tickets will be issued to all customers for the rescheduled Indy 500. Tickets will begin to be mailed in early August. If you have already received your original Indy 500 Race Day tickets, you may keep them, but they will not be valid for entry. If you have already received your Indy 500 Race Day parking and camping passes, please retain these for use for the rescheduled Indy 500.

I would like my original Indianapolis 500 ticket stock, how can I receive them?

Please send an email request to tickets@brickyard.com and include your customer ID number. All requests will be reviewed by the end of the year.

I did not purchase my tickets through IMS.com or the IMS Ticket Office. What do I do?

You need to contact the individual or third-party site/vendor from whom you purchased your ticket(s), to receive your replacement tickets or for information regarding a credit or refund. The original Indianapolis 500 tickets will not be accepted at the gates. IMS cannot provide IMS account credits for items not purchased directly through the IMS Ticket Office or IMS.com website.

Is there a digital ticket available for Indianapolis 500 Race Day?

Yes. Digital delivery was an option when you requested your replacement ticket for this year’s Indianapolis 500. However, you cannot switch delivery methods once you have selected an option. If you selected digital delivery, we encourage you to download the new IMS App to make the Digital Ticket process as seamless as possible.

When will tickets be mailed?

Tickets will begin to be mailed in early August.

When will 2021 reorders begin?

Reorders for the 2021 Indianapolis 500, GMR Grand Prix, NASCAR Xfinity Series and NASCAR Cup Series are now available. Indianapolis 500 reorders will conclude with the traditional 500-hour reorder window on Sept. 14.

I received complimentary items, am I eligible for a credit?

Complimentary items do not hold a cash value and are therefore not eligible for a credit.

Can I purchase tickets for the Indianapolis 500 in August?

You may purchase General Admission tickets here. You may apply to purchase reserved seat tickets for the Indianapolis 500 on Sunday, Aug. 23 here.

Is the Indianapolis 500 running on Sunday, Aug. 23, with spectators in attendance?

Yes.

What is the expected capacity for the Indianapolis 500?

Grandstand capacity will be reduced by 75% and infield capacity will be reduced by more than 90% to enable physical distancing and minimize congestion.

Where is the best place to get information?

IMS.com and the new IMS Mobile App are best resources for the latest information. Be sure to plan your travel in advance, understanding some of your past experiences might be difficult due to 2020 safety precautions. Enhanced technology on-site includes 5G Connectivity and 30 new video boards, such as the massive Pagoda Plaza Media Wall.

What will fans see at gate entry?

Everyone will be temperature-screened using contactless thermometers and then will be provided a personal protection kit that includes a mask and hand sanitizer. Social distancing will be stressed.

How are you working to avoid congestion at gate entry?

There will be 96 lanes at the facility’s 16 gates, with extra resources devoted to Gates 1 and 9. Staff members will be on hand to assist fans where necessary.

Will IMS be accepting cash during the event?

Yes, but electronic payment is preferred where possible.

Are my items now valid for rescheduled August dates?

Replacement Indianapolis 500 Race Day tickets are required for entry to the facility on Sunday, Aug. 23. All original parking, camping, practice tickets, qualifications tickets and Carb Day tickets are valid for rescheduled August dates.

Are there any changes to the Indy 500 schedule?

A full schedule can be found here.

Has MotoAmerica been canceled or postponed?

MotoAmerica has been rescheduled to Oct. 9-11. All tickets and parking are valid for the rescheduled date.

104th Running Plan Ahead Guide