2020 Indy 500 Ticket Applications FAQs

Borg-Warner Trophy

Are Penthouse and Deck seats available for new ticket customers?

Unfortunately, these locations are not available.

How do I submit an application?

Applications may be submitted online, by mail or at the IMS Ticket Office. You will be asked to make at least 3 selections of stands in a variety of price ranges. If you are awarded tickets in one of those three locations, your credit card will be charged and you cannot cancel your order. Your will be notified via email in late July or early August.

Will I be contacted prior to my tickets being assigned?

IMS views ticket applications as an intent to purchase. You will not be contacted to discuss options. Seat assignments are based on your choices, availability and the application date. Seats will be assigned based on the application date and you will receive the best available seat that fits your request. All sales are final, no refunds.

What if I have a very specific request?

All specific requests, such as aisle, height, etc., should be noted in the text box provided during the application process. While every effort will be made to assign seats as requested, availability is determined by the volume of renewal orders making specific requests difficult to fulfill. Best and closest available assignments will be made for those with specific or difficult requests. Please remember that aisle seats and seats under cover are at a premium. Only make those requests if you absolutely must do so, but your ticket quality will decrease.

How may I check on the status of my application?

You can login to your account at IMS.com to check the status of your ticket application request. An email will be sent once your application has been processed. If an application was successful, your card will be charged on the date of your ticket assignment. An email will not be sent until all applications have been processed.

What should I know about my payment?

You will be asked to submit valid credit card information for any ticket application. You may contact the IMS Ticket Office to update your credit card information at any time.

If I choose not to submit an application, when may I purchase tickets directly from IMS

Once all applications have been processed, IMS.com will open for live sales closer to Race Day.

What are the IMS Ticket Office policies?

View Indianapolis Motor Speedway ticket policies here.

I have submitted my application and need to make a change, what should I do?

Amendments to applications and reorders must be submitted in writing. Amendments can be sent to amend@brickyard.com or mailed to:

Address:
Indianapolis Motor Speedway Ticket Office
P.O. Box 24132
Speedway, IN 46224-0132