Ticket Marketplace Seller
FREQUENTLY ASKED QUESTIONS
Get your questions answered regarding the Official IMS Ticket Marketplace if you are a fan seeking to sell your Indy 500 Race Day reserved seats.

Once your tickets have sold, you will receive a notification email. You can also check the status of your tickets on your Manage My Listings page. To be paid, you will need to complete the following tasks:
1. If you sold paper tickets, return paper tickets to the IMS Ticket Office as soon as possible, but no later than July 9, 2025. The tickets returned must be identifiable as the original tickets. If you sold digital tickets, ignore this step.
2. Add valid bank account information to your IMS account so we can pay you. Non-United States customers must use a third-party international money transfer service (i.e. Wise, Xe, OFX, MoneyGram) or authorize your payout to be processed as an IMS account credit. Non-United states customers should receive an 8 to 12-digit account number, and a 9-digit routing number to mimic a US bank account when using these international money transfer services. The information from your third-party international money transfer service must be added to your marketplace listing to receive payout. IMS is not responsible for any fees related to these third-party international money transfer services.
3. Complete your seller tax Form W-9, only if you are going to make more than the federal threshold. Please view Tax Form FAQs for more information.
Once you complete the tasks mentioned above, payouts will begin 10 days after the event or three weeks after the Seller’s original purchase date, whichever is later and will process weekly thereafter as payout terms are met. All applicable fees will be deducted from any payouts.
You must immediately delete your listing from the IMS Marketplace. If you sell your tickets on another platform in addition to the IMS Marketplace before you delete your listing, your account is subject to IMS Ticket Office review and financial penalties. IMS Marketplace buyers are guaranteed to receive their tickets. Failure to delete your listing that you sold on another platform will result in IMS taking the following actions:
- Reissue the tickets you listed for the buyer, which will invalidate your tickets.
- IMS may charge your credit card to cover the cost of replacement tickets that will be provided to the buyer.
To cancel, log in to your IMS account and follow these steps:
1. Select the Manage My Listings link.
2. Find the listing you want to remove, select Cancel Listing.
3. Confirm that you want to Cancel Listing on the popup.
To edit, log in to your IMS account and follow these steps:
1. Select the Manage My Listings link.
2. Find the listing you want to remove, select Edit Listing.
The tickets returned must be identifiable as the original tickets. Paper tickets can be returned to the IMS Ticket Office in one of two ways:
1. Visit the IMS Ticket Office in person at the Administration Building located at 4790 W. 16th St. Indianapolis, IN 46222.
2. Mail paper tickets to:
Indianapolis Motor Speedway Ticket Office
PO Box 24132
Speedway, IN 46224-0132
- Draft – initial status of a listing when it is first created. A seller has the option to save their listing as draft before they activate. A Draft listing will not be accessible to potential buyers.
- Available – the listing is active and will be available for sales with potential buyers.
- Editing – a temporary status that happens only when a seller is making edits to an Available listing.
- Inactive – the listing that has been deactivated by the seller to remove it from the buying platform. An Inactive listing can be reactivated by a seller at any time.
- Canceled – the listing that was removed or deleted from the marketplace. A seller cannot reactivate a Canceled listing.
- Expired – when the current date is past the listing expiration date, the listing will become Expired. A seller cannot reactivate an expired listing.
- Sold – when the listing is sold to a buyer the status is set to Sold. If part of a listing is sold, the remaining portion is split off to its own listing and automatically marked as Available.
- Pending Payment – when all the requirements have been met and the Indianapolis Motor Speedway has initiated payment to the seller. This can happen, 10 days after the event or three weeks after the Seller’s original purchase date, whichever is later, assuming all other requirements for payment have been met.
- Paid - when payments for the sold listing have been sent via ACH payment from Indianapolis Motor Speedway bank account to the seller’s valid bank account of choice.