2020 Indy 500 Digital Ticket FAQs

Borg-Warner Trophy
  • What is mobile entry?
  • Through the IMS mobile app or IMS.com, you can access and manage your mobile tickets for easy entry at the gates.
  • How do I get the IMS mobile app?
  • The free IMS mobile app (available for Apple or Android) can be downloaded from your mobile app store. Search for Indianapolis Motor Speedway.
  • View your ticket on IMS App
  • Do I have to download the IMS mobile app to access my mobile tickets?
  • While the IMS mobile app provides the easiest and most convenient solution to access your mobile tickets, you can always access your tickets by logging into your account at IMS.com while on your mobile device.
  • Who can use mobile entry?
  • Mobile ticket entry use if for customers who select "digital tickets" as the delivery method during the purchase check out process.
  • What are the benefits of mobile entry?
  • Mobile ticketing is the safest, flexible and most convenient way to manage your tickets.
    Mobile tickets provide:
    • Quick and easy entry to the venue using your smartphone.
    • The ability to manage and transfer your tickets at any time.
    • Reduced risk of lost, stolen, counterfeit or forgotten tickets.
  • I did not receive the email for the mobile tickets I ordered. What do I do?
  • It takes approximately 30 minutes for the link to arrive at the provided email address. Please check your spam or junk folder if the email cannot be located in your inbox. If the email address was submitted incorrectly, you will not receive the email to access your mobile tickets. You can login to your online account to verify the provided email address.
  • I can’t view my mobile tickets. What do I do?
  • Please check your web browser. If you do not have cookies enabled or your web browser version is outdated, this could affect your ability to view your mobile tickets. You can also try a different web browser. Nearly all issues related to this can be resolved by updating your browser.
  • Can I have multiple tickets on a single phone?
  • Yes! Once you select your event, you will be able to swipe left and right through your available tickets.
  • How far in advance can I access my digital tickets?
  • Digital tickets will be delivered in early August for the 2020 Indianapolis 500 presented by Gainbridge.
  • Can I upgrade my mobile tickets?
  • You can upgrade your mobile tickets at the IMS Ticket Office, located in the Administration Building, prior to entering the facility. If you have already entered the facility, we are unable to upgrade your tickets.
  • Can I print my parking pass?
  • Parking passes are not printable. You will need to pick up the parking pass from a remote will call location or the IMS Ticket Office in the Administration Building. It is strongly advised to pick up your parking 24 hours in advance of Race Day.
  • I selected mobile tickets as my delivery method, but now I want the souvenir ticket. How do I get one?
  • We are not able to exchange a mobile ticket for a souvenir ticket.
  • Can I still print my mobile tickets from home?
  • Mobile tickets protect the integrity of your ticket and prevent fraud and counterfeit problems, therefore mobile tickets cannot be printed.
  • Can I show you my ticket on my smartphone?
  • Yes, mobile tickets can be scanned via your smartphone.
  • I ordered tickets, but I cannot locate my mobile tickets or email. What should I do?
  • If you purchased the tickets using guest checkout, you must login with the temporary account information provided in your email order confirmation. After your transaction, you will receive two emails, including a temporary username and password. Please use that information to access your mobile tickets.
  • What if I need assistance accessing and using my mobile tickets leading up to and on race/event day?
  • Please contact the Indianapolis Motor Speedway Ticket Office Monday through Friday from 9 a.m. - 5 p.m. (office hours extended during events) at 1-800-822-4639 or 317-492-6700, or you can email the office at tickets@brickyard.com for assistance. You may also visit the IMS Ticket Office located in the Administration Building at 4790 West 16th Street in Indianapolis, IN 46222. Guests will be required to present a valid ID matching the name on the account. IMS Ticket Staff is here to answer any questions concerning Mobile Entry, General Ticketing or Ticket Sales.
  • What is the cost for managing tickets online?
  • Managing tickets online is free. There are no costs to view or transfer your IMS mobile tickets.
  • How do I manage my tickets if I am having issues with the IMS app?
  • You can always access and manage your tickets via your smartphone’s browser by going to IMS.com and logging into your online IMS account.
  • Can I still print my mobile tickets from home?
  • Mobile tickets protect the integrity of your ticket and prevent fraud and counterfeit problems, therefore mobile tickets cannot be printed.