IMS TICKET OFFICE

Tickets

Any person, regardless of age, must have a reserved seat ticket for admittance to seating areas.

Children 15 and Under

Children 15 and under receive free General Admission to select IMS events when accompanied by an adult General Admission ticket holder. All children, regardless of age, MUST hold a reserved seat ticket to access the grandstands on Race Day, where applicable.

Upgrade Delivery Option

Premium Shipping is available for orders in the United States as an option for $25 USD per order, in addition to the $9 USD per order ($9 USD during renewals) processing fee for customers who wish to have tracking for their orders. Tracking information will be provided via email once the tickets have shipped from the IMS Ticket Office.

Transfer of Tickets

The IMS Ticket Office will consider a ticket transfer request from IMS ticket account holders only. One individual, identified as the account holder, may hold the status of account representative. IMS no longer lists multiple names on an account. For questions, please contact us at transferrequest@brickyard.com.

Ticket Reprinting and Product Replacement Fee

Remember that event tickets/products should be treated like cash. If your tickets/products are lost or left at home, IMS Ticket Office will reissue replacements for a $5-per-item replacement fee once the original order has been confirmed.* Tickets/products can only be deemed lost by the person who is listed on the account as the original purchaser with a valid ID. Original tickets/products will be voided and cancelled.

*There is no guarantee that replacements will be granted. IMS reserves the right to refuse the replacement and reprinting of lost tickets/products at their discretion.

IMS Account Credit Policy

All tickets and other products purchased from the IMS Ticket Office are final sales, made on a no-refund, no-exchange basis. There may, however, be circumstances when a credit (hereinafter a “Credit”) will be issued to the holder of an IMS Ticket Account. The circumstances under which a Credit may be issued, and the amount of each such Credit, will be determined by the IMS Ticket Office in its sole discretion. A Credit may be used only to purchase tickets or other products from the IMS Ticket Office. Credits are not transferable to other Ticket Accounts or otherwise. All Credits expire three (3) years from the date the Credit is issued.

IMS Ticket/Product Cancellation Policy

IMS Ticket Office has sole discretion to cancel any ticket/product order submitted without full payment or valid credit card information.

Handling and Service Fees

Products purchased from IMS are subject to a per order handling fee and a per product service fee. Product renewals are only subject to a per order handling fee. The amount of these fees varies depending on the event and other factors. All products are subject to any applicable federal, state and local sales taxes.

Option 1: Premium Shipping

Premium shipping is available for additional $65 USD per order, in addition to the $9 USD per order ($9 USD during renewals) processing fee. With Premium Shipping, you will be provided a tracking number via email to follow each step of the delivery process. The $65 USD payment may be charged to your account by calling the IMS Ticket Office at 317-492-6700, Monday through Friday from 9 a.m. to 5 p.m. Eastern Time. The ticket office representative will update the delivery status to premium shipping and charge your credit card on file. We cannot deliver via premium shipping to a P.O. Box; you must provide a physical address for delivery.

Option 2: Hold for Pick Up

Call the IMS Ticket Office at 317-492-6700, Monday through Friday from 9 a.m. to 5 p.m. Eastern Time, and our representative will update the delivery status to hold for Pick Up. Your ticket packet will be available at the IMS Ticket Office for pick-up upon your arrival. Once your order has been processed, notification for pick up will be sent to your email address. A valid photo ID is required to pick up your packet. We recommend that you also bring a copy of your notification email as well. The IMS Ticket Office is located in the Administration Building at 4790 West 16th Street, Indianapolis, IN, 46222. This is east of the roundabout at Crawfordsville Road and 16th Street, outside Turn 1 at the track. The parking lot entrance is across the street from the Speedway Gas Station on 16th Street. For your convenience, the IMS Ticket Office is open extended hours during event times as noted above in the Hours of Operation.